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Q: Do you send out emails when I order ?

From your shopping on our site, placing order, asking questions, checking order status etc, you will receive e-mails from Below are examples of e-mails you might receive:

(1) Order Confirmation. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records. This is usually the very first email you will receive after ordering.

(2) Backorder Notice. This e-mail informs you that an item from your order is not available for immediate shipment and when it might become available. When backorder happens, Our product specialists will first review your order to decide how likely your backorder will be refilled in the near future and will then communicate with you : (a) to either simply ship the whole order without the backordered item(s) or (b) cancel the backorders. In first case, Your credit card is NOT charged for the portion of the backordered items until when the items are available for shipment. When the item is available to ship, we will send you an e-mail with your order number. In second case, the whole order is shipped and charged without the backorders. Keep this e-mail for your records.

(3) Shipment Confirmation. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location. Shipment confirmation email can come from or our preferred carriers.

(4) Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, credit card error, inability to ship to the address provided, duplicate order, cancellation of order. In circumstances like this, we understand a prompt email is simply not enough to insure customer satisfaction so we strongly urges our customers to leave a contact phone number in your profile.


Tel: 408-441-0116


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