At our whereboutiqueshop.com, tracking numbers are assigned to packages only when they are shipped. However, it may take up to 48 hours or longer before the tracking is populated into the carrier's system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on our site may be delivered via either FedEx Ground or USPS postal services. Therefore, tracking availability may vary depending on the type of items you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). With FedEx Ground shipping, there will be tracking number assigned; As for USPS, we only offer Delivery Confirmation number which display status when items are actually delivered. In most cases, we would need a physical shipping address and a phone number. For customers living in rural area where postal services is the only viable method of transportation, please notify us in your order.
Finding Your Order Status:
The status of your order is easy to find.
Check your e-mail. You will receive e-mails at your address keeping you up-to-date about the status of your order.
Visit the web site. Sign In to Your Order History at www.whereboutiqueshop.com 24 hours a day. You may view information about your most recent orders as well as past orders.
Contact us. If you still have questions about your order, please contact us via e-mail.
How is order status different from tracking information?
The status of your order is supplied by us, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as Fed Ex, USPS) that may provide tracking information until your order is delivered. At present, all tracking number and delivery confirmation are provided only through email option.
Here are the most common shipping status message on our site:
Shipping Status |
Explanation |
Attention Needed |
| Submitted and Processing |
We have received your online order and the information you submitted is being processed. This usually is the first default status after placing order. |
No |
| Temporarily On Hold, Please call 1-866-637-9246 ext 112 |
Potentially due to missing or invalid order or payment information, your order is on hold pending verification from you. If you receive this status message, please call the phone number you see immediately for assistance |
Yes |
| Backordered |
If you receive this message, One or more items in your order are currently unavailable and will be deleted. Order process proceed and you will be notified via e-mail of this action. For policy on backorder, click here |
No |
| Order Cancelled |
Due to missing or invalid payment information or we don't receive any reply from you after several attempts, your order was cancelled. Once an order is cancelled it cannot be processed and must be placed again on our web site. in order to proceed. |
No |
| Order Shipped |
Great! Your order is shipped and depending on the carrier we have chosen for your order, you will receive additional email notification from us or our carrier about the tracking number or USPS delivery confirmation number |
No |
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